Terms of Service
Last updated: August 28, 2026
These terms govern your use of PalmDesk, a ticketing and work order platform operated by Bloo Beach ("PalmDesk", "we", "us"). By creating an account or using the service you agree to them.
The service
PalmDesk provides ticket management, work order management, a client portal, and related tools for service businesses. We may improve or change features over time; we won't materially reduce the core functionality of your plan mid-subscription.
Free trial
New accounts get a 7-day free trial with up to 5 agent seats and no credit card required. When the trial ends, your workspace becomes read-only until you choose a paid plan — your data is retained and nothing is deleted.
Plans, billing & seats
- Paid plans are billed per field agent seat, monthly, through Stripe. Admins, dispatchers, and your clients' portal users are free.
- Starter supports up to 3 agent seats, Professional up to 10, and Enterprise is unlimited. You can add or remove seats from your billing settings at any time; charges are prorated by Stripe.
- Prices may change with at least 30 days' notice before your next billing cycle.
Cancellation & refunds
There is no long-term contract. You can cancel, upgrade, or downgrade at any time; cancellation takes effect at the end of the current billing period and you keep access until then. After cancellation your workspace becomes read-only, and you can request a full export or deletion of your data.
Your data
Everything your team puts into PalmDesk — tickets, work orders, client records, files — belongs to you. We process it only to provide the service, as described in our Privacy Policy. You are responsible for having the right to store the data you put in (for example, your own clients' contact details).
Acceptable use
You agree not to:
- use PalmDesk to store or distribute unlawful content;
- attempt to breach, probe, or overload our systems or other customers' data;
- resell the service without our written agreement;
- share one seat's login among multiple field agents to avoid seat fees.
Availability
We work to keep PalmDesk available around the clock, but the service is provided "as is" without a guaranteed uptime level, except for Enterprise plans, which include a 99.9% uptime SLA as described in the plan terms.
Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, or for loss caused by events outside our reasonable control.
Termination
You can stop using PalmDesk at any time. We may suspend or terminate accounts that violate these terms, with notice where practical. On termination, the data export and deletion rights above apply.
Changes to these terms
If we make material changes, we'll update the date above and notify active customers by email at least 14 days before the changes take effect.
Contact
Questions about these terms: palmdesk@bloobeach.com