How can we help you?
Find answers in our documentation, browse common questions, or get in touch with our support team directly.
Frequently Asked Questions
How do I add a new agent to my team?
Navigate to your Admin Dashboard, select "Team Settings" from the sidebar, and click "Invite Agent". Enter their email address and assign their role permissions.
Can I set up custom ticket routing rules?
Yes. In your workspace settings, you can define routing workflows based on ticket tags, priority levels, or specific keywords in the request.
What happens if we exceed our plan limits?
Your account will remain active. You will receive an alert to upgrade your plan, but we ensure no interruption in your support operations for a 14-day grace period.
Do you offer a migration service from other platforms?
Yes, our Professional and Enterprise plans include assisted migration. Our team can help you import historical tickets, customer profiles, and knowledge base articles.
Send us a message
Need technical assistance? Our support team typically responds within 2 hours during business days.